Paypal are idiots
Had a lovely Happy Easter message from Paypal today… in the form of a note saying “you remember that item you posted but got lost in the post and wasn’t insured as the buyer was too tight? We’re gonna blame you and take £87 off you.”
Apparently its a case of guilty until proven innocent (what the buyer has to do to prove he actually didn’t receive it I have no idea). I have a proof of posting and email conversations with the buyer admitting he should have chosen the insured route but apparently they didn’t see the right proof of posting (I initially posted a different proof by mistake but as Paypals system doesn’t allow you to delete any “proof” I had to upload a 2nd pic and note on it that it was the real one).
I find it incredulous that a company as big as Paypal are completely unable to actually look at the individual case and can only look at their set criteria of “evidence”. The whole reason I sold some stuff was so that I could actually eat this month. No money to pay them their “refund” and as they took a cut of that money anyway its a fair cheek to ask for it again!
Don’t think I’ll be using Paypal/eBay ever again. Sad given my 9 years of use (and 100% positive feedback I might add) but something this ridiculous should never have even happened in the first place!
No Comments to “Paypal are idiots”